Home > Customer Empowerment & Satisfaction > Customer Satisfaction

Customer Satisfaction

customer satisfaction survey

Each year, MOEA commissions a professional research company to do our company’s customer satisfaction survey. In 2020, our customer satisfaction reaches 95.7%.

In the Customer Opinion Mailbox, we have received 4,702 pieces of feedback from any customers in 2020. 4,575 cases (97.3%) were replied within 5 working days. In 4,625 cases (98.4%), the customers were satisfied with the reply.

Website usage satisfaction

The High Voltage Customer Service Portal registration rate in 2020 was as high as 93.4%, and the contracted capacity of registered users accounted for 97.6% of the total. The analysis of the annual website usage satisfaction showed that 1,666 users completed the questionnaire and satisfied users accounted for 89.7%. In terms of function usage, users with the three functions of "basic data", " Power consumption analysis " and "comparison of electricity bills of different periods" thought that the most helpful and satisfied.

In the future, this website will still focus on user experience & satisfaction and continue to optimize visual charts to bring users specific energy management benefits and innovative service experiences.