customer satisfaction survey
Each year, MOEA commissions a professional research company to do our company’s customer satisfaction survey. In 2019, our customer satisfaction reaches 96%.
In the Customer Opinion Emailbox, we have received 4,731 pieces of feedback from any customers in 2019. 4,570 cases (96.6%) were replied within 5 working days. In 4,644 cases (98.2%), the customers were satisfied with the reply.
Website usage satisfaction
The High Voltage Customer Service Portal registration rate in 2019 was as high as 92%, and the contracted capacity of registered users accounted for 96% of the total. The analysis of the annual website usage satisfaction showed that 1,251 users completed the questionnaire and satisfied users accounted for 89.1%. In terms of function usage, users with the three functions of "Power consumption analysis", "basic data" and "comparison of electricity bills of different periods" thought that the most helpful and satisfied.
In the future, this website will still focus on user experience & satisfaction and continue to optimize visual charts to bring users specific energy management benefits and innovative service experiences.