Customer Empowerment & Satisfaction
Customer Empowerment & Satisfaction
The trend of climate change has become more and more significant in recent years. The rising average temperature in summer has led to record breaking power peak load. The peak load in 2021 was 38,607MW, which was increased by 1,129MW as compared to 2020. The peak load was 36,259MW in August 2017, and 38,607MW in July 2021.
The impact of economic development on the environment
Electric power is essential in modern society. Most production activities are driven by electric power, and the consumer activities also rely on electric power. However, the production and consumption of electricity will also bring environmental pollution and the increase of social external cost. Countries all over the world have put great emphasis on the problem of energy use based on the consideration of economic growth and people’s living environment.
Power saving service team formed by TPC
The interview includes the provision of power consumption analysis, power consumption statistics, and optimization of power factor in order to understand user situation (such as user manufacturing process, and the operation situations of air conditioning and lighting equipment in the factory), provide suggested measures, and establish trust relationship with users to serve as the basis for subsequent development of energy saving diagnosis technology service.
Up to 2021, the power saving service team has completed the interviews of a total of 15,935 customers with total power saving potential of 29,409 (10,000 kWh) as shown in the table below.
In order to facilitate the execution of power saving plan, the organization has been adjusted such that the Class A branch offices (9 branch offices) under Energy Saving Section of Maintenance Group has been transferred to the Sales Group and renamed as Energy Saving Service Section on January 11, 2019. In addition, originally there were only power consumption technical service specialists in the Class B branch offices (12 branch offices), and in last year (2019) it has been to plan energy-saving technical service evaluation personnel belong to the dedicated department to facilitate the promotion of energy saving work.
Development of TPC’s energy saving diagnosis technical service capability
Establishment of Taiwan Power Energy Diagnostic Centers in Northern, Central, and Southern Taiwan
The Taiwan Power Energy Diagnostic Centers has been to be established in July last year in Taipei West Branch, Taichung Branch, and Kaohsiung Branch. Users with contract capacity of 500kW-800kW in the representative industries (such as manufacturing industry, department store industry, and hotel service industry) will be selected for energy saving diagnosis conducted by professional teams. The energy consumption tests will be completed with respect to energy consumption equipment in the factory by using test tools and survey form in order to provide improvement suggestions and conduct effectiveness assessment. At least 45 cases of diagnosis service reports has been to completed by the end of 2020, and 121 cases of diagnosis service reports has been to completed by the end of 2021.
Enhancement of technical capability
TPC will enhance the energy saving diagnosis technical capability by adding new technologies such as information and communication network, Big Data analysis, distributed power source, and energy management systems to expand the service scope. It will also combine the business models of demand response and measurement and verification (M&V) to create the industrial service value. Meanwhile, it will enhance the diversity and competitiveness of services via its strength in conventional power supply equipment or energy retail (coal) services to keep its customers. The business model will be focused on conventional buy-off or the performance guarantee model extended from construction project in order to reduce the financial pressure at the user end.